Where Has Customer care Gone?
Whatever took place to the saying "The client is king or queen"? or the consumer is constantly best. Not anymore. Companys agents seem to enjoy suggesting with and stone-walling clients and some even brag on their blogs about early morning and late evening calling just to distress customers to establish them up for their day.
What sort of individual gets kicks from this sort of actions? Do they even think prior to they call the response of the consumer they call and whom they might come in call with that day? Is this kind of activity potentially much more legal liability just waiting to happen?
Road Craze is so common in our society now ... whats next- Telephone Tantrum? Will this also be a psychiatric medical diagnosis and a legitimately defendable offense? I would nearly bank on it!
It genuinely amazes and stuns me how terrible customer support has actually come to be. Its such an oxymoron ... consumer and service do not go together any longer; there is no solution for the customer it is all about the business way to make money, more profit. Do not companies care any longer concerning the manner in which they are viewed? The only power and voice the customer has actually left is not to be a firms customer any longer and when that happens there will be no need for Kristin BROWN STUART FL the bottom-line, making money/profit, customer care or the chief executive officer; consequently no more company.
I have actually constantly been a positive person and I attempt to consider both sides of every scenario. Do I have ideas and offer options. ABSOLUTELY! When I have had an excellent experience with customer service I tell them so and thank them as well as telling everybody that I are available in call with what a wonderful company, service or product they have. Lately, I have been silent ... ask yourself why?